Return Policy

 

How long do I have to make a return?

You have 30 days to make a return. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds (if applicable)

Once your return is received at the warehouse that the item came from, and is inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company or bank, it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

 

Shipping

You will be responsible for paying for your own shipping costs (£4.99 per item) for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Can I still return items if they are worn, damaged, or have the tags removed?


Items must be returned unworn, unwashed, undamaged, and with all original tags attached.


For hygiene reasons, the following items cannot be returned or exchanged: bodysuits, swimming costumes, lingerie, underwear, jewellery and beauty.


Final Sale items and free gifts can't be returned.


Note:


  1. Please do not send your return to the address on your package or to our head office London address doing so may delay the refund as we will be unable  to receive the shipment or it may be misplaced. This is not the return address and will affect processing your return.

  1. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-I’MKOLOR products.

  1. If you receive a damaged/defective item, please contact I’MKOLOR Customer Service- using the contact form in the setion Contact Us- within 24 hours of receipt.